Shipping and Delivery
Delivery fee is $8 per order, plus $6 for rural delivery. McKenzie Global Ltd ships by track and trace courier to letterboxes anywhere in New Zealand.
All orders will be shipped from our New Zealand warehouse and will typically arrive at your address in New Zealand within 1-3 working days.
Most orders received by us before 1.00 pm NZ Time are shipped the same business day. Please note that a very small number of orders require extra processing time for various reasons. Those will be shipped the following business day.
Estimated delivery times: 1-3 working days. These time frames are estimates and are based on indications given to us by our courier service providers. Rural and some residential areas require a 4 day delivery time.
Returns and Refunds
All products purchased from McKenzie Global Limited are guaranteed against defects in materials and workmanship. If you receive a defective product, please contact us immediately for prompt action. We will replace the product or refund the purchase price.
Back Supports - foam and inflatable products: McKenzie Global Limited offers a 12-month guarantee against defects in materials and workmanship on all our foam and inflatable products.
If for any reason, you should find the product to be unsatisfactory, you may return your purchase within 14 days of receipt for a refund of the purchase price.
For hygiene reasons, Night Rolls and Cervical Rolls must be unused and returned in their original packaging. When testing the Cervical rolls please keep them in their plastic packaging.
The product and its packaging must be returned in excellent condition for a refund, less postage costs. Please use extra caution when packing books, to avoid damage. Note: Products returned damaged, due to unsatisfactory packaging, will not be refunded.
IMPORTANT: The cost of returning a product you no longer want is your responsibility. The product can only be returned by a tracked door to door courier service.
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